Overview:
Access to benefits including Christmas closedown gifted leave, discounted RMIT childcare services, subsidised gym membership, and an Employee Assistance Program (EAP)
About RMIT University Pathways (RMITUP) andInformit
RMIT UP, owned by RMIT University, provides education solutions for students, academics, and professionals in Australia and globally.
Our key programs includeInformit,Foundation Studies, ELICOS English for Academic Purposes (EAP), language testing.Informitisa leading research database focused onAustralasian scholarly journals, books, and videos. Our customers include all Australian and New Zealand university and state libraries, government,schoolsand other specialist libraries.
Informitis a leading digital destination that connects people around the world to the latest specialist Australasian content. We empower universities,schools,governmentsandlibrariesto advance their mission by accessing,publishingand sharing ideas that matter.
As an independent businessoperatingwithin RMIT, we have the benefit of our ties with the institution butoperateas a standalone, which means we can be reactive or proactive asrequired.
Reporting to the Customer Success Manager, the Technical Account Executive plays a key role in delivering an outstanding experience forInformitcustomers. You will act as a trusted point of contact, supporting onboarding, renewals, technical issues, and training to help customers maximise the value ofInformitproducts.
Thisrole blendscustomer success, technical support, and account management,ensuring seamless access toInformit’sdigital resources. You will collaborate with internal teams—including Sales, Product, Marketing, and Finance—to support customer retention,identifyproduct improvement opportunities, and enhance the overall customer experience.
This dynamic role is ideal for someone who enjoys problem-solving, working directly with customers, and contributing to the growth and success ofInformitproducts.
Customer service or customer success experience, ideally inlibrary, publishing, or education sectors
We value our people and are committed to providing a supportive, inclusive, and rewarding work environment. As part of our team, you’ll enjoy:
Email HR: applications.rmit.up@rmit.edu.au (Please note: Applications will NOT be accepted via this email. To apply, submit your application via our website’s careers page www.rmit.edu.au/up.)
Please note that we review and interview applications on a rolling basis, so we encourage you to apply as soon as possible rather than waiting until the closing date.
Pre-employment Checks: Appointment is subject to a successful Working with Children Check and National Police Check.
Our Commitment to Inclusion
At RMIT UP, we foster a culture of safety, wellbeing, and inclusion, ensuring everyone feels valued and respected. We embrace diversity and treat all individuals with fairness, regardless of gender, gender identity, marital or family status, sexual orientation, age,ethnicity, religious beliefs, cultural or socio-economic background, perspectives, or experiences.
We are an equal opportunity employer committed to being a child-safe organisation. We actively encourage applications from all sectors of the community, including Aboriginal and/or Torres Strait Islander candidates.
As a Disability Confident Recruitment Team, we are happy to adjust the recruitment process to meet accessibility needs. Please contact us at applications.rmit.up@rmit.edu.au with your preferred communication method, and we will be in touch to discuss your requirements.
We are a Circle Back Initiative Employer – we commit to responding to every applicant.
Applications Close:
5 Apr 2026 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.
